FAQ's

 


PolyLearn Grades are Missing

Starting Fall 2017, the Grades link is now located in the Navigation block.
Screen image of the navigation block > grades

PolyLearn Course Shells Hidden

TAt anytime if PolyLearn courses are "Hidden", please notify PolyLearn Support (M-F 8-5pm) and the ITS Service Desk (756-7000) right away. Once course have been shown, the Portal will cache information for 4 hours and will not show the PolyLearn buttons for students until the 4 hours have passed. Students can still access the course via the Portal’s > PolyLearn Home link now.

Problem requiring data from server

If PolyDATA is down, then courses will not appear in the My Classes portlet on the Portal. People can still access their PolyLearn courses by clicking on the PolyLearn Home link.
screen image of PolyDATA in MyClasses

PolyLearn courses not appearing in the Portal (My Classes)

If you do not see links to your PolyLearn courses that your instructors have made available,You can click on the "PolyLearn Home" link (below) and you should be able to access the PolyLearn system and the courses right away. The Portal can take up to 4 hours to refresh the page to show the PolyLearn link.

PolyLearn Home link

Info Block

...once in PolyLearn, click on the My Courses link in the Info Block. This will display a list of all your PolyLearn courses in a new window.

Am I officially enrolled into a course?

Instructors may add you into their PolyLearn course before you officially enroll via the Portal > CP Reg tool. If the course link appears in the My Classes channel within the box stating "you are NOT officially enrolled in these classes" make sure that you talk to your instructor and registration to get this resolved. You may also have classes you are not officially enrolled in because your instructor has multiple sections of the same course and has decided to use only one PolyLearn page, so they have added you to a different section of a course that you are already enrolled in. Courses you are officially enrolled into will appear in the top box under the Class List.

PolyLearn Not Officially Enrolled

Your instructor may also choose to only use one of the PolyLearn course shells. For example; if the instructor is teaching 3 sections of the same course, he can choose to only add content into section 1 and not turn on sections 2 and 3. If your instructor is only using one section, you would have the course section you enrolled into in the Class List (ME-329-02), but the ME-329-01 course is turned on and the link displayed within the "You are NOT officially enrolled in these classes" section.

The PolyLearn button may also be listed in the "Waitlisted" section if you had waitlisted that course within the enrollment period.

student myclasses view

Unable to connect to Moodle, PolyLearn links will be missing

If your PolyLearn links are missing. It can take up to 4 hours before the available appears next to the course you are taking after it has been made available.

. PolyLearn Home link

You can still access your PolyLearn courses. At the bottom of the channel, click on the PolyLearn Home link.

Unable to receive PolyLearn emails

When your instructor sends you email from PolyLearn, the emails are sent to your Cal Poly email address. If you are not using your Cal Poly email address, then make sure to forward your Cal Poly email to the email you are using. Click to learn more about who to forward your email.

If you are not getting emails from the PolyLearn News Forum, then it may be your PolyLearn settings under Messages.

From the Administration block on the bottom left:

  1. Click on the Messages link.
  2. Scroll down to the Forum table, make sure the Email box is checked for BOTH "When I'm logged in" & "When I'm Offline".
  3. Scroll to the bottom and Update profile.

Can't Drag and Drop in the Browser

Recommended minimum browser:

  • Firefox 4
  • Internet Explorer 10 (required for drag and drop of files from outside the browser into Moodle)
  • Safari 5
  • Google Chrome 11

I Added a course, but it isn't in PolyLearn yet

Once you have added a new course within the Portal, the instructor will need to approve the "add" and the information will be updated in the Official "PeopleSoft" system. You may not see the PolyLearn course link for 24-48 hours depending on the time line of the instructor's approval. PolyLearn only receives new enrollments once a day at 6am. If the approval occurred at 6:30am on Wednesday, PolyLearn will not have the information until 6am Thursday.

The Portal also caches every 4 hours. So the Portal (my.calpoly.edu) information may be old. You can check the PolyLearn's system for the course now.

If you are unable to wait the 24-48 hrs to access the course content, please contact your instructor and ask them to manually enroll you into the PolyLearn course shell. IMPORTANT: Make sure that the "official" enrollment does occur or you will NOT receive credit for the course at the end of the quarter.

Students are unable to use QuickMail

After our last update to Moodle 2.3.6, the QuickMail tool is not allowing students to email outside of their groups. This is being worked on, but in the mean time the Instructor can create a group for the whole class (including the instructor) to allow the students to use the QuickMail tool fully. Please contact your instructor and let them know you are unable to use QuickMail.

Can't upload file in my browser

Some browsers are not fully supported by Moodle. Most features will work in all browsers but if your browser is failing for any reason, click on the Browser Checker link to see if your browser is supported for PolyLearn (Moodle) 2.1. Also, view the Tech Requirements page to see a full breakdown on supported platforms and how to get PolyLearn working in the various browsers.

File upload error using Firefox on Android

When uploading a file from Firefox Mobile, the file names will be wrong. The instructor will need to rename the file after uploading it by clicking the page icon next to the file and choosing Rename. The file extension will also need to be changed as it will currently be null. Change the extension to whatever it was in the original file, such as .docx, .xlsx, or .ppt. Click Rename once the correct file name is input.

Images are SLOW to load

When placing an image on a web page, your image should be only as large as it needs to be to display correctly on the page. If your image is too large (800 x 600) and you resize it on the web page editor (using something like PolyLearn), the file size is not reduced, just the image size. If you reduce the image size in Photoshop to display the correct size on the web page you can save file space/size and allow the viewers to view the image quicker. Please see the Photo Optimization page for more information.

Can't view file on my iPad

If you are unable to view a file from PolyLearn on your mobile device, your instructor can change the file's Display options. Instructors can change the file Display within the Add File tool.

I can't find my settings block

Blocks can be docked and appear to be missing from your course page. You can undock the block so it will appear on the right or left of the course content. Docking is a useful feature, particularly if there are a lot of blocks displayed on the page, which can cause a page to be unnecessarily long. Docking reduces blocks to tabs on the far left side of the page which expand when clicked on, minimizing clutter while still allowing for easy access of block content.

  1. Click on the docking icon (located in the top right corner of the block).
  2. Docking Icon
  3. The block now appears on the dock:
    Docked Block

  4. Clicking on the block expands to reveal its contents:
    Screen image of expanded block in the dock
  5. To remove a block from the dock, click the same docking icon (located next to the 'X').
  6. Note: To remove all blocks from the dock, click on the docking icon at the bottom of the dock.

  7. To "un-dock" a block, rollover the docked block with your cursor to open up its menu and click on the "Undock this item" icon.
    Un-dock


Quiz: Immediate Feedback

A student can "check" their answer during the quiz attempt. Checking an answer is the same as submitting only that answer for grading. When the quiz is set to only one attempt, the student can't go back and change the answer. When there are multiple attempts, they can just attempt the quiz again knowing the right answer or at least that their answer was wrong. Even though there is a message at the end of the quiz that you can review and change your answers, checked questions cannot be changed.

Quiz check button

Can't Upload Files with Safari

While using Safari on your MAC, you may find that the loading wheel will spin and the file doesn't ever load. If this happens you can either pick the Creative Commons in the Choose License pull-down list or use Firefox to download the file. See Student Assignment for more information.

I can't access my PolyLearn Course

PolyLearn is only available for a small group of Fall pilot faculty.The instructor may have not turned on the PolyLearn course to allow students to view it. Please ask your instructor if they had change the availability of the course to "This course is available to students." If they have made the course available, please view the How to Login tutorial for additional information.

I forgot my password

All users (Cal Poly faculty, staff, and students) login to PolyLearn through the My CalPoly Portal (http://my.calpoly.edu).

  • Visit the Cal Poly Password Manager if you have forgotten your My Cal Poly Password.
  • If this doesn't work, visit Password Help.
  • Cal Poly Passwords expire annually. If your password has expired, visit Password Help.

How to Login

All users (Cal Poly faculty, staff, and students) login to PolyLearn through the My CalPoly Portal. Please view the How to Login tutorial for additional information.

Can't find files that I just uploaded into My Private Files

Once file a file has been selected via the File picker to upload to My Private Files, the Save changes button must be clicked. Otherwise, the file will not be saved into My Private Files.

File is uploaded:

Screen image of uploading file to My Private Files

Save changes MUST be clicked:
My Private Files Save Changes