Known Issues

If you have questions about the known issues or wish to report a new issue, please send email to polylearnsupport@calpoly.edu.

Issue Blackboard survey or quiz questions cannot be transferred into PolyLearn for Fall 2011.
Description Methods used to transfer Moodle 1.9 questions do not work with Moodle 2.1. Moodle 2.1 just cam out. Waiting for Respondus and other methods to be develop.
Status Respondus has created a tool that works with Moodle 2.1. The online form to request for question transfer will be available by Oct. 14. Question transfer requests will be processed in the order received between M-F 8-5pm. This process can take days or weeks depending on the number of questions and requests.
Date Posted 8/8/2011
Date Closed 1/18/2012 : Blackboard survey/quiz questions can be moved from Bb to PolyLearn for Winter 2012, Spring 2012, and on. To request question transfer, please fill out the online form.
Work Around / Resolution Questions will need to be recreated from scratch.
Issue Q&A forum subscription doesn't work if set to Auto or Optional Subscribe. Standard forum subscription doesn't work if set to Auto.
Description If the instructor creates a Q&A forum with Forced, Auto, or Optional subscription, the student must choose to receive emails. The student will receive their email, but not the other student's forum emails. This also occurs in the Standard forum with Auto subscription.
Status determining fix
Date Posted 10/5/2011
Date Closed  
Work Around / Resolution If you want all students to get emails from the forum by choice, then choose the "Standard forum for general use" / Optional subscription mode. This is working now. Or if you want a different forum type, you will need to Force subscription.
Issue Import tool will not transfer activity dates into Calendar block.
Description If the users chooses the Activities they will copy. The Calendar dates will need to be changed in the activity since they are for a past course.
Status closed
Date Posted 9/20/2011
Date Closed 9/26/2011
Work Around / Resolution Each activity must be re-saved in editing mode after importing
Issue Import tool will not copy Glossary items to new course.
Description  
Status Closed, see work around.
Date Posted 9/13/2011
Date Closed 9/26/2011
Work Around / Resolution Currently, Glossaries can be imported, but their terms cannot. Terms must be first exported before the course Import, and then be imported into the new Glossary after the course Import is completed. To learn more about this, please go to export and import Glossary entries.
Issue Student’s review of an answered questionnaire (survey) displays incorrect question numbering.
Description  
Status  
Date Posted 8/8/2011
Date Closed  
Work Around / Resolution  
Issue No tool available for merging PolyLearn course sections
Description  
Status Currently working on plug-in to make course merging easy.
Date Posted 8/8/2011
Date Closed  
Work Around / Resolution Instructor must enroll each student one-by-one into the desired section
Issue Question types: simple calculated, calculated questions, and numerical will not work with adaptive settings.
Description

Error: when a student checks answer on questions types listed, -.33 points are removed from their test points even if their answer was correct.

How questions behave is a display/grading option that affects how the questions behave while the student is taking the quiz.
Adaptive mode: This mode allows for the student to retry the questions within the same quiz attempt for diminished credit. A penalty will be applied for each incorrect response.

Status  
Date Posted 8/8/2011
Date Closed  
Work Around / Resolution If you need to use these question types, do not use the adaptive option.